The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies used to determine the current ISO standards encompassing various areas of business organization. The overall goal of ISO certification is to assess the business’s ability to meet the customer, statutory, and regulatory requirements applicable to the product or service, as well as the business’s own particular requirements. Cognitive is certified for both ISO 9001 and 27001 as of November 2015.
ISO 9001 – Quality Management Systems (QMS)
Cognitive pursued ISO 9001 certif ication as a strategic decision to design and implement an efficient and organized set of business practices. Often the output from one process directly forms the input to the next process. The application and interactions of a system of processes, along with management to produce the desired outcomes, are referred to as the “process approach.” Through the use of the process approach the following can be delivered:
This certification demonstrates Cognitive’s consistent approach to the delivery of services in an environment that fosters customer satisfaction and continual improvement.
ISO 27001 – Information Security Management Systems (ISMS)
ISO 27001 provides the backbone for establishing, implementing, maintaining and continually improving an information security management system designed to meet Cognitive’s needs, objectives, security requirements, and the organizational processes used, in addition to the size and structure of the organization. The ISMS preserves the confidentiality, integrity, and availability of information by applying a responsive risk management process. Cognitive’s ISMS implementation is integrated with the design of processes, information systems and controls, and overall management structure.